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Your comments and suggestions are important to us, please click on the link below and complete the form to send them to us. Please only use this form for comments about the practice and suggestions as to how we can improve our service to you.
Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.
Raising a concern
We always try to provide the best service possible, but there may be times when you feel this has not happened. If you wish to raise a concern, in the first instance please speak to the relevant department manager since we’d like to try and resolve problems straight away and without causing you any further unnecessary inconvenience. There is always a member of the management team present in the surgery during opening hours, who will be able to help you. If the relevant departmental manager is unavailable or if you’re unsure who to approach, you can arrange to speak to any of the managers by asking at reception. If we’re still unable to resolve the problem and you wish to take the matter further then please put your complaint in writing to Mr Gwyn Hughes, Patient Services Manager.
If you wish to raise your concern by email please send to: concerns.w91003@wales.nhs.uk
For further details, please refer the downloadable document below.
You are also entitled to complain directly to the Betsi Cadwaladr Health Board who will decide whether to investigate the matter themselves or refer it back to the practice.
The Concerns Team
Ysbyty Gwynedd
Penrhosgarnedd
Bangor
Gwynedd
LL57 2PW
Tel: 01248 384194
Fax: 01248 385318
e-mail: ConcernsTeam.bcu@wales.nhs.uk
Public Services Ombudsman for Wales
1 Ffordd yr Hen Gae
Pencoed
CF35 5LJ
Tel: 01656 641150
Fax: 01656 641199
Web: www.ombudsman-wales.org.uk
Community Health CouncilDenbighshire/Flintshire/Wrexham Locality Office
Cartrefle
Cefn Road
Wrexham
LL13 9NH
Tel: 01978 356178
Fax: 01978 346870
Email: admin@bcchc.org.uk
